Frequently Asked Questions (FAQ)

Bryx provides 24/7 support. The engineers who built the system are the same people who assist with technical difficulties and questions.

Our products are easy to learn and adopt. We are happy to provide training classes, as needed, for staff and staff trainers at no additional cost.

Bryx utilizes geographically dispersed data centers across the world. If an entire data center is unavailable due to power loss or connectivity issues, traffic will automatically be routed to the nearest data center.

Bryx integrates with all CADs. In all cases, we get data feeds from CAD in one of the following transports: HTTPS, SMTP (Email), File Write > HTTPS (via Bryx Dispatch Courier), and SNPP (Paging). Data sent between devices is encrypted using TLS 1.2 and is encrypted at rest using AES 256.

We believe that all first responders should have access to fast and reliable tools. That’s why our mobile app is completely free, and our station alerting system has flexible pricing options for career and volunteer departments of all sizes.

In the Bryx Mobile app and on the Bryx 911 website, Bryx Dispatch site, or Bryx Management site, click “Forgot Password,” and you’ll receive an email with a link to reset your password.

To add mapped hydrants to your Bryx account, email a digital/electronic version of your hydrants, with latitude and longitude, to support@bryx.com. Common file formats are CSV, Spreadsheet, Shape File, GEOJson.

Bryx has developed a proprietary solution for geocoding addresses to location coordinates. Our service uses a variety of sources, including Google, Bing, and our own Overpass (OpenStreetMap) server to determine the best match for the given address. In the app, mapping is handled by Google Maps or Apple Maps, depending on the phone. For turn-by-turn navigation to a call, users can choose which service they would like to use.

Group messages can be sent from the app for people who have the “Send” permission enabled. To enable this, contact your agency’s manager.

Once Bryx Station Board has been activated for your department, any Bryx manager can create a new board on the Bryx Management site. Just complete the initial configuration steps and click “Create.” The site will generate a unique link for your board which can be used on any computer; just open the link in a web browser to launch the board.

Bryx Station Board can run from a browser window on any number of computers at any number of locations.

No, Bryx Station Board automatically updates whenever a configuration is changed from the Bryx Management site. If the same board is being used on multiple computers, all of these configurations will be updated automatically.

To keep configurations in sync, all board updates are made on the Bryx Management site. You can select from different zoom levels in the board configurations.

It announces all incident and dispatch data that is transmitted from the CAD (call type description, address location, commonplace name, rural directions, location comments, cross streets, map page, and units dispatched). It can announce the job data, in any order, with full customization of how it’s read out (version 3.6.8 or newer).

The system is capable of automatically notifying units in the field as well as in the fire stations. The system can also notify multiple stations and units simultaneously.

Bryx Station supports an unlimited amount of monitors.

We recommend commercial-grade NEC monitors that support the compute module.

If the monitor is running directly from the Bryx Station control unit, it will need an HDMI cable. If the monitor is running from a Compute Module/Industrial TV, it will need an Ethernet Cable.