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Bryx-1
ABOUT US:

 

Bryx is committed to enhancing public safety through innovative technology. We provide advanced fire station alerting systems that streamline operations and improve emergency response times.

 

With a commitment to excellence and a passion for innovation, Bryx is more than just a technology company - we are a team of dedicated professionals who understand the critical importance of reducing emergency response times. As employee-owners, we take pride in our work and strive to provide first responders with the tools they need to work faster, smoother, and smarter. Our data-driven approach ensures that our solutions are always cutting-edge and effective, and we are proud to be a trusted leader in our industry.

 

CURRENT JOB OPENINGS

  • Job Title: Inside SaaS Sales Representative
    Position: Full Time
    Location: Rochester, NY

    About Bryx

    Bryx, Inc. is an employee-owned private corporation headquartered in Rochester, New York. Bryx provides innovative and affordable technology products to the public safety and emergency services markets. Bryx's products help reduce response times and improve emergency outcomes. Bryx was founded in 2015 and is currently expanding its national footprint. Bryx enjoys a casual culture and work environment.

    Job Description

    Bryx is searching for an experienced SaaS Inside Sales Representative to join our dynamic team onsite in Rochester, NY. We are looking for a driven sales professional with an entrepreneurial spirit, desire to take ownership of their role, and an interest in supporting the continued growth of the company.

    We offer a competitive, casual and fun atmosphere. If you are an experienced salesperson who is interested in working for an exciting, growing tech company, then we want to talk to you!

    Requirements:

    • Bachelor's degree required
    • Four to six years of related experience preferred

     

    Responsibilities:

    • Build relationships with prospects and grow the footprint of Bryx's Mass Notification System.
      Out of state territories apply.
    • Develop a deep understanding of the Bryx platform, the market, and the competition
    • Perform online web demos with qualified prospects
    • Follow up on highly qualified opportunities with school districts, public safety departments and businesses.
    • Work collaboratively with internal marketing and technology departments to execute sales strategies as the company introduces product enhancements and/or releases new products
    • Stay current on news, issues, and changes with the Bryx platform that could affect prospects
    • Strong understanding of Saas sales cycles, from prospecting and demoing to closing and onboarding.
    • Familiarity with mobile applications and cloud-based software solutions preferred.
    • Experience working with CRM systems (e.g., Salesforce, HubSpot) and managing a sales pipeline.

     

    Qualifications (Knowledge, Skills & Abilities):

    • Proven track record of success in inside/outside sales, including superior communication skills and exceptional closing skills
    • Proven experience building relationships with and managing professional level business accounts
    • Must be tech-savvy and enjoy working with current technologies within a business environment
    • Must be comfortable interacting with C-Level management
    • Comfort and experience giving sales presentations through the use of videoconferencing software and at times in person at trade shows
    • Experience and comfort with working autonomously as well as collaboratively in a team environment

  • Job Title: Support Engineer
    Position: Full Time
    Location: Rochester, NY

    About Bryx

    Bryx, Inc. is an employee-owned private corporation headquartered in Rochester, New York. Bryx provides innovative and affordable technology products to the public safety and emergency services markets. Bryx's products help reduce response times and improve emergency outcomes. Bryx was founded in 2015 and is currently expanding its national footprint. Bryx enjoys a casual culture and work environment.

    Job Description

    As a Customer Support Engineer, you will play a crucial role in ensuring our fire station alerting systems run smoothly. This position requires strong Linux troubleshooting skills and exceptional customer-facing abilities, as you’ll be working directly with fire departments to resolve technical issues while providing outstanding support. This role involves a rotating on-call schedule. 

    We offer a competitive, casual and fun atmosphere. If you are an experienced salesperson who is interested in working for an exciting, growing tech company, then we want to talk to you!

    Requirements:

    • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

    Responsibilities:

    • Provide technical support for fire station alerting systems as well as our free mobile application.
    • Troubleshoot and resolve issues related to Linux systems, network configurations, and software applications.
    • Collaborate with internal teams to escalate complex technical issues and facilitate timely resolutions.
    • Communicate clearly with customers, guiding them through troubleshooting steps and technical solutions.
    • De-escalate challenging situations with empathy and professionalism to maintain positive customer relationships.
    • Document technical issues and resolutions to enhance our knowledge base and improve future support efforts.
    • Participate in training sessions and contribute to team development initiatives.
    • Qualifications (Knowledge, Skills & Abilities):

    • Proven experience in technical support roles, preferably with a focus on Linux environments and networking.

    • Excellent troubleshooting skills with the ability to diagnose and resolve Linux-related issues.

    • Outstanding communication and interpersonal skills, with experience in customer-facing roles.

    • Familiarity with conflict resolution and de-escalation techniques.

    • Ability to work independently and collaboratively in a fast-paced environment.

    • Experience with ticketing systems and remote support tools is beneficial.

    • Strong understanding and ability to troubleshoot low-voltage systems is a plus.

What We Offer:

  • Competitive salary and benefits package, including matching 401k and comprehensive medical and dental coverage.
  • Unlimited PTO and a focus on work-life balance.
  • Opportunities for professional growth and development.
  • Collaborative and innovative team culture.
  • Going from “zero to one” in a high-stakes industry where your code directly supports public safety and emergency response.

Bryx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.