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Bryx Company

Where is Bryx located?
Bryx is proudly located in downtown Rochester, NY, where we have our manufacturing and support centers.
What kind of support does Bryx offer?
Bryx provides 24/7 support and warranties based on the maintenance agreement that is in place. The engineers who built the system are the same personnel that provide assistance with technical difficulties and questions. We also always welcome and review feedback that will improve our products.
Does Bryx provide any training?
We know new products can seem overwhelming, so we have instilled intuitive processes that are easy to learn and adopt. We are happy to provide training classes, as needed, for staff and staff trainers at no additional cost.
What kind of back up system does Bryx have?
The Bryx core system is cloud-based in order to provide a level of high availability that cannot be achieved with a single on-premise solution. The Bryx Cloud Core utilizes servers located in geographically dispersed data centers across the US and Europe. Each service can operate even if only one server is functional, so that if a catastrophic event were to hit the US East Coast, the services in California would still be available.

Similarly, if a US level national power outage occurred, the services in Europe would still function. Alerting times average less than five seconds; however, there is a maximum 30-second latency for backup services to come online if required. Call data received from the CAD is parsed, processed and sent out to all appropriate stations and mobile devices simultaneously.
What kind of integrations with CAD are available?
The messages from the CAD to the Bryx Cloud are either email, SNPP, or HTTP/S based. In the case of the HTTP connection, TLS 1.2 is enforced. When using email, TLS is supported, but not enforced. Another option for receiving data from the CAD is via direct hardware interface (either TCP or serial).

The connection between the Bryx CAD interface and the Bryx cloud is encrypted using AES-256 and is sent using a standard TCP interface. Call data from the CAD is sent directly to the Bryx Cloud Core System for parsing and processing.

Bryx Station

Is Bryx Station warrantied?
The Bryx platform uses commercial-off-the-shelf (COTS) hardware wherever possible. As such, we structure support contracts so that the customer is responsible for maintaining the COTS components of the system – specifically, the TV/monitors, wiring, and lighting. Bryx Station includes an unlimited warranty for as long as a maintenance agreement is in place between Bryx and your department. If the Bryx Station system fails or malfunctions for any reason whatsoever, Bryx will provide a replacement box free of charge; and whenever possible, the Bryx Station replacement will be shipped overnight with next day delivery.
What kind of information will I receive?
The system can receive, transmit, and display all incident and dispatch information (call type description, address location, commonplace name, rural directions, location comments, cross streets, map page, and units dispatched) on a monitor installed at the fire stations.
What is Rip and Run?
The system has a printer interface to allow for “rip and run” tickets which include all incident and dispatch data that is transmitted from the CAD (call type description, address location, commonplace name, rural directions, location comments, cross streets, map page, and units dispatched).
What information does the automated voice dispatch?
The system has an automated voice dispatch that will read out all incident and dispatch data that is transmitted from the CAD (call type description, address location, commonplace name, rural directions, location comments, cross streets, map page, and units dispatched). The system allows for a live dispatcher voice in lieu of the automated voice if necessary.
Who will the system alert?
The system is capable of automatically notifying units in the field as well as in the fire stations. The system can also notify multiple stations and units simultaneously.
What does Bryx Station do?
Each individual station will have a Bryx Station Alerting System installed that is responsible for command of local devices, such as lights and sound.

Bryx Station provides RCA audio outputs for connection to an existing station PA system. The audio provided from this interface includes “heart-smart” volume ramping tones and text-to-speech readouts of call descriptions and information. The volume ramping tones start at zero volume and ramp to full volume over six seconds during the day and 10 seconds at night. Day and night periods are configurable. The text-to-speech readouts immediately follow the tones upon receipt of a call.

Bryx Station provides color-changing LED lighting with COTS wireless mesh-networked light strips. Each light strip contains an adhesive backing to stick to the wall and then simply needs to be plugged into an outlet for power. Bryx Station will detect and control the lights. Colors are configurable by call type (fire, EMS, police, water, info) or by the assigned unit.
How many monitors can Bryx Station support?
Bryx Station supports up to eight monitors. Displays are connected to the Bryx Station Alerting System via HDMI to Cat6 extenders and can be located up to 100 meters apart. The Bryx Station Display shows call descriptions and information, a turnout timer for each call and a map of the call with routing directions.
Why should we be using heart-smart tones and lighting?
There is research that shows that sudden noises can raise an individual's heart rate to unsafe levels, but it is believed that a rapid change in lighting can also contribute. That is why Bryx provides heart-smart visual and audible alerts.
What kind of monitor do you recommend?
For the monitors, our engineers say that any 1080p TV should do. They recommend the TCL Roku TVs.
What kind of cabling will we need from the monitor?
From the monitor, you'll need Cat6 Ethernet cabling to wherever the Bryx Station control unit will be placed, like a network closet.

Bryx 911

I'm not receiving notifications. What can I do?
Sometimes your device can get out-of-sync with our cloud servers. Signing out and back into the Bryx 911 app should re-sync your device and resolve the issue.
How do I add a new agency?
It's very easy!

1. Go to the top of our website.
2. Click "Bryx Signup."
3. Submit a new agency signup form online.
4. Once a form is submitted, you will get an immediate email from our sales team, which includes introductory info and the email address that needs to be entered into your CAD.
5. After the email is entered into the CAD, Bryx will start receiving data for dispatched jobs directly from the CAD.
6. Bryx will need a couple of days for parsing, etc, then the account is deemed good to go!
Are there any fees for Bryx 911?
The features that you're using on Bryx 911 today will always remain free. We are working on some "pro" features (including things like more-detailed pre-plans and reporting features) that we'll release soon and some of those are likely to be paid features.
Why is the Bryx 911 mobile app free?
The Bryx 911 mobile alerting product is free because Bryx feels the need to give back to first responders that serve communities around the world. There are features that will come to Bryx 911 in the future that will not be free but will be extremely cost-effective. These are primarily features that will be targeted to larger, career departments.
What types of alerts will I receive?
Bryx 911 provides push notifications to alert users of new calls and provides rich call details, including maps, hydrant locations, user and vehicle locations, responders, supplemental and historical information, and site-survey premise warnings if available.
Can I add custom map layers to our Bryx account?
Custom map layers are on our roadmap but not available yet.
What GIS service does Bryx use?
Bryx has developed a proprietary solution for geocoding addresses to location coordinates. Our service uses a variety of sources, including Google, Bing, and our own Overpass (OpenStreetMap) server to determine the best match for the given address. In the app, mapping is handled by Google Maps or Apple Maps, depending on the phone. For turn-by-turn navigation to a call, users can choose which service they would like to use.
How do we send messages in your system?
Group messages can be sent from the app with people who have the 'send' permission enabled. You can also download a desktop app for Mac or Windows by clicking on the button below, which will allow you to send messages as well.

Couldn't find your answer?
Contact our support team!

Email Support
support@bryx.com
Call Support
585-364-BRYX (2799)
Resource Center
View our documents
Bryx is an employee-owned, public safety technology company, developing reliable products that make you and your department safer and quicker. We are dedicated to building partnerships with our users and making a real difference for first responders and those they serve.

We've made your mission, our mission.
585-364-BRYX
support@bryx.com
120 East Avenue, Suite 300
Rochester, NY 14604

Bryx Company

Where is Bryx located?
Bryx is proudly located in downtown Rochester, NY, where we have our manufacturing and support centers.
What kind of support does Bryx offer?
Bryx provides 24/7 support and warranties based on the maintenance agreement that is in place. The engineers who built the system are the same personnel that provide assistance with technical difficulties and questions. We also always welcome and review feedback that will improve our products.
Does Bryx provide any training?
We know new products can seem overwhelming, so we have instilled intuitive processes that are easy to learn and adopt. We are happy to provide training classes, as needed, for staff and staff trainers at no additional cost.
What kind of back up system does Bryx have?
The Bryx core system is cloud-based in order to provide a level of high availability that cannot be achieved with a single on-premise solution. The Bryx Cloud Core utilizes servers located in geographically dispersed data centers across the US and Europe. Each service can operate even if only one server is functional, so that if a catastrophic event were to hit the US East Coast, the services in California would still be available.

Similarly, if a US level national power outage occurred, the services in Europe would still function. Alerting times average less than five seconds; however, there is a maximum 30-second latency for backup services to come online if required. Call data received from the CAD is parsed, processed and sent out to all appropriate stations and mobile devices simultaneously.
What kind of integrations with CAD are available?
The messages from the CAD to the Bryx Cloud are either email, SNPP, or HTTP/S based. In the case of the HTTP connection, TLS 1.2 is enforced. When using email, TLS is supported, but not enforced. Another option for receiving data from the CAD is via direct hardware interface (either TCP or serial).

The connection between the Bryx CAD interface and the Bryx cloud is encrypted using AES-256 and is sent using a standard TCP interface. Call data from the CAD is sent directly to the Bryx Cloud Core System for parsing and processing.

Bryx Station

Is Bryx Station warrantied?
The Bryx platform uses commercial-off-the-shelf (COTS) hardware wherever possible. As such, we structure support contracts so that the customer is responsible for maintaining the COTS components of the system – specifically, the TV/monitors, wiring, and lighting. Bryx Station includes an unlimited warranty for as long as a maintenance agreement is in place between Bryx and your department. If the Bryx Station system fails or malfunctions for any reason whatsoever, Bryx will provide a replacement box free of charge; and whenever possible, the Bryx Station replacement will be shipped overnight with next day delivery.
What kind of information will I receive?
The system can receive, transmit, and display all incident and dispatch information (call type description, address location, commonplace name, rural directions, location comments, cross streets, map page, and units dispatched) on a monitor installed at the fire stations.
What is Rip and Run?
The system has a printer interface to allow for “rip and run” tickets which include all incident and dispatch data that is transmitted from the CAD (call type description, address location, commonplace name, rural directions, location comments, cross streets, map page, and units dispatched).
What information does the automated voice dispatch?
The system has an automated voice dispatch that will read out all incident and dispatch data that is transmitted from the CAD (call type description, address location, commonplace name, rural directions, location comments, cross streets, map page, and units dispatched). The system allows for a live dispatcher voice in lieu of the automated voice if necessary.
Who will the system alert?
The system is capable of automatically notifying units in the field as well as in the fire stations. The system can also notify multiple stations and units simultaneously.
What does Bryx Station do?
Each individual station will have a Bryx Station Alerting System installed that is responsible for command of local devices, such as lights and sound.

Bryx Station provides RCA audio outputs for connection to an existing station PA system. The audio provided from this interface includes “heart-smart” volume ramping tones and text-to-speech readouts of call descriptions and information. The volume ramping tones start at zero volume and ramp to full volume over six seconds during the day and 10 seconds at night. Day and night periods are configurable. The text-to-speech readouts immediately follow the tones upon receipt of a call.

Bryx Station provides color-changing LED lighting with COTS wireless mesh-networked light strips. Each light strip contains an adhesive backing to stick to the wall and then simply needs to be plugged into an outlet for power. Bryx Station will detect and control the lights. Colors are configurable by call type (fire, EMS, police, water, info) or by the assigned unit.
How many monitors can Bryx Station support?
Bryx Station supports up to eight monitors. Displays are connected to the Bryx Station Alerting System via HDMI to Cat6 extenders and can be located up to 100 meters apart. The Bryx Station Display shows call descriptions and information, a turnout timer for each call and a map of the call with routing directions.
Why should we be using heart-smart tones and lighting?
There is research that shows that sudden noises can raise an individual's heart rate to unsafe levels, but it is believed that a rapid change in lighting can also contribute. That is why Bryx provides heart-smart visual and audible alerts.
What kind of monitor do you recommend?
For the monitors, our engineers say that any 1080p TV should do. They recommend the TCL Roku TVs.
What kind of cabling will we need from the monitor?
From the monitor, you'll need Cat6 Ethernet cabling to wherever the Bryx Station control unit will be placed, like a network closet.

Bryx 911

I'm not receiving notifications. What can I do?
Sometimes your device can get out-of-sync with our cloud servers. Signing out and back into the Bryx 911 app should re-sync your device and resolve the issue.
How do I add a new agency?
It's very easy!

1. Go to the top of our website.
2. Click "Bryx Signup."
3. Submit a new agency signup form online.
4. Once a form is submitted, you will get an immediate email from our sales team, which includes introductory info and the email address that needs to be entered into your CAD.
5. After the email is entered into the CAD, Bryx will start receiving data for dispatched jobs directly from the CAD.
6. Bryx will need a couple of days for parsing, etc, then the account is deemed good to go!
Are there any fees for Bryx 911?
The features that you're using on Bryx 911 today will always remain free. We are working on some "pro" features (including things like more-detailed pre-plans and reporting features) that we'll release soon and some of those are likely to be paid features.
Why is the Bryx 911 mobile app free?
The Bryx 911 mobile alerting product is free because Bryx feels the need to give back to first responders that serve communities around the world. There are features that will come to Bryx 911 in the future that will not be free but will be extremely cost-effective. These are primarily features that will be targeted to larger, career departments.
What types of alerts will I receive?
Bryx 911 provides push notifications to alert users of new calls and provides rich call details, including maps, hydrant locations, user and vehicle locations, responders, supplemental and historical information, and site-survey premise warnings if available.
Can I add custom map layers to our Bryx account?
Custom map layers are on our roadmap but not available yet.
What GIS service does Bryx use?
Bryx has developed a proprietary solution for geocoding addresses to location coordinates. Our service uses a variety of sources, including Google, Bing, and our own Overpass (OpenStreetMap) server to determine the best match for the given address. In the app, mapping is handled by Google Maps or Apple Maps, depending on the phone. For turn-by-turn navigation to a call, users can choose which service they would like to use.
How do we send messages in your system?
Group messages can be sent from the app with people who have the 'send' permission enabled. You can also download a desktop app for Mac or Windows by clicking on the button below, which will allow you to send messages as well.

Couldn't find your answer?
Contact our support team!

Email Support
support@bryx.com
Call Support
585-364-BRYX (2799)
Resource Center
View our documents
Bryx is an employee-owned, public safety technology company, developing reliable products that make you and your department safer and quicker. We are dedicated to building partnerships with our users and making a real difference for first responders and those they serve.

We've made your mission, our mission.
585-364-BRYX
support@bryx.com
120 East Avenue, Suite 300
Rochester, NY 14604